Contact Zupali

Official Support Contact

Technical Support

If something is not working correctly, email us with a short description of the issue.

Where useful, include your device model, operating-system version, Zupali app version and a screenshot of the problem.

Privacy Requests

You can contact Zupali about access, correction, deletion or other privacy-related requests concerning information associated with your account.

Send privacy requests to support@zupali.com .

More information is available in our Privacy Policy.

Account Deletion

If you want to delete your Zupali account, first review the Delete Account page.

If you cannot access your account or the in-app deletion option, email support@zupali.com for assistance.

Safety Reports

For reports involving harassment, threats, scams, impersonation, child-safety concerns or other serious abuse, email support@zupali.com .

Include enough information to identify the relevant account, message or content, but do not send passwords or verification codes.

For additional information, review our Child Safety Standards and Community Rules.

What to Include in Your Email

• a short description of what you need help with;
• your Zupali username or account identifier, if relevant;
• the email associated with your account, when necessary;
• the approximate date and time of the issue, if useful;
• screenshots that do not expose passwords or private credentials.

Verification

For account, privacy or deletion requests, Zupali may ask for enough information to verify that the requester is authorized to act on the account.

This helps protect accounts against unauthorized changes, fraudulent deletion requests or disclosure of private information.

Emergency Situations

Zupali Support is not an emergency service.

If someone is in immediate danger, contact the appropriate emergency service or law-enforcement authority in your area.

Service Rules

Use of Zupali is governed by our Terms of Use and Community Rules.